Privacy Policy

COLLECTING PERSONAL INFORMATION ABOUT YOU

We generally collect your personal information directly from you.  For example, we collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, facsimile or email) subscribe electronically to our publications or when you have contact with us in person.

Generally, the type of personal information we collect about you includes your name, mailing address, telephone number and email address.  We may also collect sensitive information about you such as information about membership of a professional or trade association.  We only collect sensitive information in limited circumstances including where:

- You have consented to it; or
- The collection is required by law; or
- The collection is necessary for the establishment, exercise or defence of a legal or equitable claim.

There may be occasions where we need to source personal information about you from a third party.  For example, we may collect personal information from a company whom you work, other organization with whom you have any dealings, a credit reporting agency, an information service provider or from a publicly maintained record.

Ballarat Window Furnishings will generally collect personal information by way of forms filled out by people, face-to-face meetings, business cards, telephone conversation and from third parties.

Ballarat Window Furnishings collects personal information from its website such as www.ballaratwindowfurnishings.com or through receiving customer enquiries and emails.  We also use third parties to analyse traffic at that website.  Information collected through such analysis is anonymous. 

HOW DO WE USE YOUR PERSONAL INFORMATION?

Ballarat Window Furnishings may use and disclose your personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in any other circumstances authorised by the Privacy Act.

In general, we use and disclose your personal information for the following purposes:

- To conduct our business;
- To market our services;
- To communicate with you;
- To comply with our legal obligations; and
- To help us manage and enhance our services.

If we act as a credit provider to you, we reserve our right to report to a credit reporting agency an overdue payment from you, providing we have first advised you of the overdue payment, have requested payment from you and you have failed to make payment to us.
 

STORAGE AND SECURITY

Ballarat Window Furnishings takes responsible steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example for use of physical security and restricted access to electronic records.

Where we no longer require your personal information for a permitted purpose under the National Privacy Principles, we will take reasonable steps to destroy it. 

ACCESS AND STORAGE

Ballarat Window Furnishings endeavours to ensure that the personal information we hold is accurate, complete and up-to-date.  We encourage you to contact us in order to update any personal information we hold about you.  Our contact details

This Privacy Policy will be reviewed from time-to-time to take into account new laws and technology, changes to our operations and practices and the change in business environment.

PRIVACY CONCERNS AND COMPLAINTS

If you have any questions about privacy related issues please contact Ballarat Window Furnishings.

HOW TO CONTACT US

The Director of Ballarat Window Furnishings

Phone No: (03) 5338 8280
Facsimile No: (03) 5332 1877

Postal Address:
105 Crewsick Rd 

BALLARAT 3350